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What happens if the bag I receive is damaged or faulty?

We have an amazing factory and we work super hard to ensure all of our bags are of the highest quality. We are all humans after all though and mistakes do happen when you’re making each handbag by hand, so if you happen unfortunately to receive a bag you are unhappy with, please email us at returns@oliverbilou.com so we can urgently sort it out for you.


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