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Shipping

All orders are shipped from our fulfillment center in Hong Kong.

We currently ship to Australia, Belgium, Canada, China, France, Germany, Hong Kong, Indonesia, Italy, Japan, Malaysia, Mexico, New Zealand, Philippines, Singapore, Spain, South Korea, Switzerland, Taiwan, Thailand, United Kingdom & United States.

Please visit our Shipping page for more information on shipping costs and the delivery time to your country.

Returns

Our policy lasts 30 days. Please visit our Returns page for some more information.

Duties and Taxes

All of our parcels are sent from our warehouse in Hong Kong. There may be duties and taxes payable by you once the goods reach your country, depending on which country you are in. These charges will have to be paid by you at the time of import. Unfortunately, we have no control over these government charges and cannot tell you what the cost would be, as customs’ policies and import duties vary widely from country to country.
You can however get an estimate of the charges to expect by visiting Duty Calculator and performing the calculation on their site.

We also recommend that you contact your local customs office for current charges before you order, so you are not surprised by any additional charges. Oliver Bilou is not responsible for any customs and import duty charges.


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