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  • FIND US

  • Where can I purchase Oliver Bilou bags?

    Oliver Bilou handbags are currently available through our online store www.oliverbilou.com, or at POLKADOT BOUTIQUE, 2/F Hollywood House, 29 Hollywood Road, Central, Hong Kong.

  • About the Bags

  • Why choose to use cruelty-free vegan materials?

    We can’t give away all our secrets but we use vegan leather for reasons such as:

    Animal friendly – We love animals and therefore ensure that all Oliver Bilou materials are cruelty-free.
    Lightweight – Vegan leather is lighter than leather making your handbag much easier to carry.
    Durability – Vegan leather is extremely durable and long-lasting. It can withstand scratches and scrapes that would generally mark genuine leather. It is also not prone to cracking or peeling like leather, and will not fade as easily in ultra violet (UV) light. Additionally, it is stain resistant but we suggest still being careful with that vodka cranberry.
    Low Maintenance – Vegan leather materials can usually be wiped clean with a dry cloth. Unlike genuine leather, it does not retain moisture, so vegan leather items will not become warped or cracked.
    Realistic Quality – Technology is all around us and vegan leather is a product of this. Vegan leather has been modified and improved with variations in grains, colors and textures to reflect a visual appearance with a realistic leather quality.
    Easy to Work with – Vegan leather is easier to cut and sew than real leather. In addition, needle marks are usually less noticeable and threads blend with the vegan leather material more seamlessly. Less time and fewer mistakes equal lower prices too!
    Affordability - Vegan leather is more affordable than real leather allowing us to create awesome bags at awesome prices.

  • Where are the bags made?

    Our bags are made in Dongguan city, Guangdong province in China.

  • How do I clean my Oliver Bilou bag?

    Wipe her with a dry cloth and she should be good as new.

  • Are all the inner inspirational quotes in the handbags unique?

    Each handbag range has an inspirational quote unique to that range. These quotes have been carefully selected by The Oliver Bilou Team. If you have a specific quote that you would like to see featured in a future Oliver Bilou bag, please feel free to send through your suggestions to hi@oliverbilou.com as we would love to hear what inspires you. And who knows, our team might agree with you and include your quote in the future...

  • Shipping

  • How can I track my order?

    When you place your order you will receive a tracking number and link for tracking. You can also track your order by logging into your account here and selecting the Track my Order option. Alternatively, if you have any difficulties, you can always contact us at support@oliverbilou.com.

  • What couriers are used?

    In order to get the best value for you, we use different couriers for different countries. Depending on the region, we generally use:

    Asia - DPEX, TNT Express and Fedex

    Australia - DPEX and Fedex

    North America - Fedex

    Europe - TNT Express

    New Zealand - Fedex

  • When will my order arrive?

    As you can see by our courier partners above, we do not send any packages by post. You can therefore expect to receive your parcel within 5 working days, depending on where you are. Have a look at our shipping page to get an idea about the expected shipping time to your country. Express shipping services are also available to select countries.

  • Duties and Taxes

  • Will I have to pay any duties and taxes on top of my order?

    All of our parcels are sent from our warehouse in Hong Kong. There may be duties and taxes payable by you once the goods reach your country, depending on which country you are in. These charges will have to be paid by you at the time of import. Unfortunately, we have no control over these government charges and cannot tell you what the cost would be, as customs’ policies and import duties vary widely from country to country.

    You can however get an estimate of the charges to expect by visiting Duty Calculator and performing the calculation on their site.

    We recommend that you contact your local customs office for current charges before you order, so you are not surprised by any additional charges. Oliver Bilou is not responsible for any customs and import duty charges.

  • RESPONSIBLE SOURCING

  • What is Oliver Bilou's stance on responsible sourcing?

    The Oliver Bilou team is dedicated to responsible sourcing and ensuring that we make people’s lives better today than they were yesterday. We care not only about the social aspects of our supply chain, but the environmental ones too. Our factory is audited on an annual basis for social compliance, and we pay close attention to the environmental impacts we are having.

    If you have any suggestions for us in this regard, please feel free to mail us at support@oliverbilou.com so we can hear your thoughts.

  • Returns

  • What happens if I want to return a bag?

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

    You can have a look at our Returns page for some more information.

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