We understand that buying online can be a daunting task, so we want to put your mind at ease and let you know that there is absolutely zero risk in buying from us.If you do not have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
Have any questions? Ask Us.
VIVIAN is named after our FIRST ever customer, Vivian.
Don’t be silly! Everyone can be a trend- setter, and Vivian will ensure the world knows that about you!
We ship for FREE to pretty much everywhere in the world.
You can return any unused item for a refund within 45 days of purchase.
To initiate a Return, please create an account on our site.
There are no duties and taxes on orders from USA, Australia, Hong Kong and Singapore.
For all other countries, there may be duties and taxes payable by you once the goods reach your country, depending on which country you are in. These charges will have to be paid by you at the time of import. Unfortunately, we have no control over these government charges and cannot tell you what the cost would be, as customs’ policies and import duties vary widely from country to country.
You can however get an estimate of the charges to expect by visiting Duty Calculator and performing the calculation on their site.
We also recommend that you contact your local customs office for current charges before you order, so you are not surprised by any additional charges. Oliver Bilou is not responsible for any customs and import duty charges.
Style # 16-17500-01