Positive Experience Guarantee

We understand that buying online can be a daunting task, so we want to put your mind at ease and let you know that there is absolutely zero risk in buying from us.
If you do not have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.

Have any questions? Ask Us.

Sketch with close-ups showcasing its idiosyncracies

VIVIAN is named after our FIRST ever customer, Vivian.

Seriously?

Yeah. It’s difficult to explain the incredible feeling we felt when Vivian (Real-life Vivian that is) trusted us enough to part with her hard - earned money to make that initial purchase. It was incredible!
We launched Oliver Bilou with a DREAM, and when Vivian validated our VISION, we couldn’t help to believe that something wonderful was about to happen… Did you see what we did there?

Very clever! That’s the quote inside the bag!

So what was the thinking behind the design?

Vivian was created to INSPIRE, with her uniquely QUIRKY yet ELEGANT FEMININE CHARM. Her beautiful DETAILING is intended to exclaim your trend-setting style to the world.

Wow. What if one is not a trend-setter?

Don’t be silly! Everyone can be a trend- setter, and Vivian will ensure the world knows that about you!

Sketch of bag indicating: dimensions, height 9.3" x  length 10.8" x width 5.9" ; weight 1.1 lb ; strap length 6.9" ; and free shipping, free 45 day returns, and a 1 year guarantee

  • inner inspirational quote
  • inner key hook for easy to find keys
  • inner zipper pocket
  • inner open pocket
  • specially designed, unique plaited edge detail
  • gold metal handle bar
  • flat handle for comfortable wear
  • easily accessible back zipper pocket
  • double zipper pullers for easy use
  • main metal zipper closure
  • metal feet
  • dust bag included
  • size: 10.8" L x 5.9" W x 9.3" H
  • handle drop length: 6.9"
  • weight: 1.1lb (light weight)
  • textured vegan leather
  • polycotton lining
  • body color: light grey
  • metal hardware: gold

Shipping

We ship for FREE to pretty much everywhere in the world.

We use our express courier partners to ship to most countries.
The expected shipping time is 5-6 working days from order placement.

Returns

You can return any unused item for a refund within 45 days of purchase.

To initiate a Return, please create an account on our site.

Please visit our Returns page for some more information.

Duties and Taxes

There are no duties and taxes on orders from USA, Australia, Hong Kong and Singapore.

For all other countries, there may be duties and taxes payable by you once the goods reach your country, depending on which country you are in. These charges will have to be paid by you at the time of import. Unfortunately, we have no control over these government charges and cannot tell you what the cost would be, as customs’ policies and import duties vary widely from country to country.
You can however get an estimate of the charges to expect by visiting Duty Calculator and performing the calculation on their site.

We also recommend that you contact your local customs office for current charges before you order, so you are not surprised by any additional charges. Oliver Bilou is not responsible for any customs and import duty charges.

Style # 16-17500-01

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A young black schoolgirl on top, with the bottom half of the image stating: We're pround to support One Girl, a charity empowering girls through education. Together we're changing the world, one girl at a time.

Oliver Bilou is proud to support One Girl – a charity empowering girls through education. Together we’re changing the world, one girl at a time.

Right now 130 million girls around the world aren’t in school, simply because they were born a girl. But we’re working to change that.

One Girl believes that EVERY girl has the right to an education, no matter where she’s born, how much her parents earn, what her culture says, or what religion she adheres to. Every girl has the right to grow, learn, and be the best she can be.

One Girl is committed to educating 1 million girls across Africa, and Oliver Bilou is excited to contribute to this vision. Together we’re changing the world, one girl at a time.

Find out how One Girl educates and empowers girls at www.onegirl.org.au

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